Hello! Welcome to our Frequently Asked Questions section. We have designed this section specially to answer the most common questions our customers ask. We hope you find this section helpful, however, if you don’t see the answers to your questions listed below, please feel free to contact us

 

1 What are the payment options offered? Can I pay by PayPal?

We accept most major debit and credit cards, including Visa, American Express, Discover card and MasterCard. Yes! We also accept payments by Paypal.

 

2 Can I amend my order?

 

You can add items to your order until you confirm payment details and complete your order. Once completed you cannot amend your order.

 

3 Can I get my order delivered to a different address?

 

Yes! When ordering please specify an alternative address where you want your delivery. You need to mention the different delivery address in the Order Notes.

 

4 What is your return policy?

Every product we sell undergoes the strictest quality control procedure before it reaches you – and we’re confident that you’ll be delighted with the end result. In case you decide to return the product simply return within 30 days of receipt, for items that have not been opened, altered or used. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To lean more about the return and refund policy please check http://emaildeez.com/refunds

 

5 How long does it take to process a refund?

Please allow up to 15 working days from when we receive the item back for your refund to be processed. It may then take 2-3 additional working days for the refunded amount to appear in your account. Please note during SALE periods, this can take a little longer.

 

6 Do you offer international shipping?  

Yes! We offer shipping worldwide. Please note that International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.

 

7 How can I contact you?

Please feel free to contact us via the contact us page or you can contact us by the online chat facility.